Refund policy

Return & Refund Policy

  • Return Window: You have 30 days from the date you receive your item to request a return.

  • Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, with tags, and in its original packaging. Proof of purchase or a receipt is required.

  • Defective or Damaged Items: Please inspect your order upon reception and contact us immediately at support.smartpaw@gmail.com if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right. For faster resolution, photo or video proof of the defect or damage is required.

  • How to Start a Return: To initiate a return, you must first contact us at support.smartpaw@gmail.com. Items sent back to us without prior return approval will not be accepted.

  • Return Shipping & Restocking: Because we operate globally, physical returns are handled on a case-by-case basis. In many cases, to save you the high cost and hassle of international shipping, we may offer a replacement or a full/partial refund without requiring you to ship the item back. If a physical return is necessary, we will provide you with the appropriate local instructions and address via email.

  • Exceptions / Non-Returnable Items: Certain types of items cannot be returned, including sale items, gift cards, custom/personalized items, and personal care goods.

  • European Union 14-Day Cooling-Off Period: If the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, provided the item meets the original condition requirements above.

  • Refunds: Once your request is reviewed and approved (and any required item is received/inspected), your refund will be processed automatically to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If you have any questions, feel free to reach out to us anytime at support.smartpaw@gmail.com.