Shipping policy

Shipping Policy

Thank you for shopping at SmartPaw™! We are committed to delivering your order as quickly and efficiently as possible. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive a second notification with a tracking number once your order has shipped.

2. Shipping Rates & Delivery Estimates

We offer Free Tracked Shipping on all orders worldwide for a limited time.

  • United States: 7 – 12 business days

  • Canada, UK, & Australia: 8 – 14 business days

  • Rest of the World: 10 – 18 business days

Please note: Estimated delivery times are based on carrier estimates and may vary due to custom delays, holiday traffic, or unforeseen logistics circumstances.

3. Order Tracking

Once your package has shipped, you will receive an email containing a tracking link. You can track your package directly through the link provided or by visiting our Track Your Order page.

It may take 24–48 hours for tracking details to update after receiving your tracking code.

4. Customs, Duties, and Taxes

  • SmartPaw™ is not responsible for any customs fees, duties, or local taxes applied to your package upon arrival in your country. All fees imposed during or after shipping are the responsibility of the customer.

5. Incorrect Shipping Address

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

  • If you notice an error in your address, please contact us immediately at support.smartpaw@gmail.com within 12 hours of placing your order. Once an order has been processed or shipped, the address cannot be changed.

6. Lost, Stolen, or Damaged Packages

If your package arrives damaged, or if tracking shows that your package was delivered but you have not received it, please contact our support team at support.smartpaw@gmail.com within 7 days. We will gladly help you file a claim or arrange a free replacement.

7. Contact Us

If you have any questions about our shipping policy or the status of your order, please reach out to us:

  • Email: support.smartpaw@gmail.com

  • Response Time: Within 24 hours (Monday – Friday)